Your purchase is subject to Millerholz’s normal terms and conditions of sale which are shown below for your reference. Please read them carefully.

We take Your privacy seriously and want Your experience with Millerholz to be both satisfying and safe. In this Policy, the site is referred to as the “Site” and the “Service,” which are provided by “Us,” “Our,” and “We,” to which You subscribe upon Your agreeing to the Terms of Service and End User License Agreement. This Policy sets forth the steps We take to accomplish this result, and We urge You to read it carefully.


Your purchase is subject to MillerHolz’s normal terms and conditions of sale which are shown below for your reference. Please read them carefully.


Your retailer should guarantee the quality of workmanship to be professional and in keeping with industry and warranty standards.

The warranty will depend on each product and brand. This may also vary based on the designated usage such as residential and light commercial. The warranty terms and condition apply. The detail terms can be requested from your retailer on submission of estimates/ quotations. Client should obtain the terms and conditions prior to confirmation of order and may request for any explanation required if any in advance.

Warranty will be applicable only on full settlement of the payment on due dates. Breach of warranty terms and conditions may result in the warranty being cancelled.

Material Amounts

A 2% variance on material widths is within mill tolerances and is agreed to be acceptable within the industry limits. The amount of materials sold is compatible with the measurement of floor covering and the material dimensions. Material overage of approximately 10% is required to cut, seam, and trim materials. In some instances, the amount of padding or underlayment installed may be less.

Installation charges are based on the amount of material needed and not on the installed amount.

Product Color

Colour match to samples will vary from dye lot to dye lot.

Buyer agrees to accept colour variances that fall within industry-established ranges.

Shading, pooling, water marking, shedding, fluffing or pile crushing do not constitute manufacturing defects. These are inherent characteristics of all products.

Missing tufts in the looped carpet are not a defect and can be remedied by reinserting missing tufts by a qualified technician.

Temperature and humidity must be maintained within manufacturers’ recommendations to avoid excessive expansion and contraction.

Despite every effort to accurately duplicate each product’s colour when shown on our website, actual colours may vary. Due to monitor and resolution settings, subtle variations in colour and surface texture may not be fully revealed when viewing products on our website. We make every attempt to give you a good representation of the available colours for each product available in our stores.

For an accurate representation of what a product will look like, we recommend that you view the sample of the product in a store. Product and colour availability varies by store.


Pricing and Product Availability

Not all products are available in all stores. In the event of default by the customer under any of the terms and provisions hereof, and should the service provider employ an attorney to enforce any provision hereof, or to collect damages for breach of this contract, the customer shall pay to the seller such reasonable attorney’s fees as may be expended with respect thereto.

In addition, should the buyer breach this agreement, the seller/service provider may charge and collect a restocking fee. Such remedy shall be in addition to all other remedies available to the seller/service provider.

Buyer and seller/service provider agree that this contract is the complete agreement between the parties and that everything the buyer expects the seller/service provider to perform is written hereon; buyer and seller/service provider also agree that this contract can be modified only in writing, with the consent of both parties.


Installation Information

Millerholz or the retailer will provide a proposal outlining the costs involved to install your new product. This proposal will indicate what the installation services will include.

Any additional work not outlined in this proposal may incur additional charges for installation services. Installation of flooring requires preparation of the subfloor.

The costs for this subfloor preparation are not included in the installation cost estimates shown on this site because these costs can only be determined upon site inspection.

Additional labour and materials may be required to remove and prepare a subfloor for new flooring installation. The final installation labour quote will be submitted for your approval before processing your order.


We take Your privacy seriously and want Your experience with Millerholz to be both satisfying and safe. In this Policy, the site is referred to as the “Site” and the “Service,” which are provided by “Us,” “Our,” and “We,” to which You subscribe upon Your agreeing to the Terms of Service and End User License Agreement. This Policy sets forth the steps We take to accomplish this result, and We urge You to read it carefully.

  1. What this Policy Covers.

For Us to properly and efficiently provide Our products and services to You, it may be necessary from time to time for Us to collect information about You or the equipment or methods You use to visit the Site, or while visiting the site.


Although We need this information to better serve You, We understand Your concerns about how this information is used.

Accordingly, this Policy explains how We use, and more importantly will NOT use, any personally identifiable information We collect when You visit or utilize the Site.

This Policy also covers Our treatment of any personally identifiable information that Our business partners share with Us or that We may collect on or from a business partner’s site.

  1. What this Policy Does Not Cover.

This Policy does not apply to the practices of companies We do not own or control or to people We do not employ or manage.

This Policy only addresses the use and disclosure of information We collect from You.

To the extent that You disclose any of Your information to any other person or entity, different rules may apply to their use or disclosure of the information You disclose to them.

You must understand that We may not, and probably do not, control any Website which You may visit through a “link” from the Site, and such other Websites may have their privacy policies that may differ substantially from ours.

Any third-party advertisers who advertise on the Site or through the Site may also adhere to their privacy policies, which may also be different from ours.

When visiting advertisers or any other Website or business You reach by “clicking” on a link on the Site, You are subject to the privacy policies of that third party.

We encourage You to ask questions before You disclose Your personal information to others. Unless otherwise notified, We will not collect personal health information from You.

If in the future We do collect such personal health information, We will do so in compliance with Our Personal Health Information Policy, a copy of which will be made available to You.

  1. Information Collection and Usage by Us.

Our primary goal in collecting personal information is to provide You with a smooth, efficient, and customized experience on the Site and throughout Our business.

We use information collected to complete transactions, deliver products, and address customer service issues. The information collected and handled by them is subject to their privacy policies, which You should review.

We will not knowingly transfer Your personal information to another party except as disclosed in this Policy. In most instances, You may have the option to withhold certain requested information; however, if You choose to withhold or not provide requested information, We may not be able to provide You with the services or products You request.

In general, Our service automatically gathers certain usage information like the numbers and frequency of visitors to the Site. We only use such data in the aggregate. This collective data helps Us determine how much Our customers use parts of the Site, so We can improve the Site.

We may also track certain information about Your behaviour on the Site.

We use this information to do internal research on Our users’ demographics, interests, and behaviour to better understand and serve You and Our community.

This information may include the URL that You came from (whether this URL is on Our site or not), which URL You next go to (whether this URL is on Our site or not), what browser You are using, and Your IP address.

We use information in the file We maintain about You, and other information We obtain from Your current and past activities on the Site, to resolve disputes, troubleshoot problems, or enforce Our Terms of Service and End User License Agreement (“TOS”).

  1. Disclosure of Your Personal Information.

We share data, which is collected from newsletters and previous customers, with third-party services for advertising purposes.

We may sell or rent certain personally identifiable information about you to third parties with which We have advertising and name-sharing agreements.

However, you may opt out of these arrangements by clicking on the relevant opt-out indicators on Our site.

We may disclose personally identifiable information about You to other companies or people when:

  • You give Us Your consent to share the information;
  • We need to share Your information to provide the product or service You have requested;
  • We need to send the information to persons or companies who work on Our behalf to provide a product or service to You;
  • if We are required to do so by applicable law as described more fully below; or
  • when We determine You have violated the TOS. It is Our policy to cooperate with all law enforcement inquiries, as Well as other third parties to enforce laws, such as intellectual property rights, fraud and other rights.

We may disclose (and You authorize Us to disclose) any information about You to law enforcement in response to subpoenas or court orders, or other government officials or agencies as We, in Our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is a violation or potential violation of law or may expose Us or You to legal liability.

Due to the possibility of requirements from existing or future regulatory authorities or due to the current or future state of technology, We cannot ensure that all of Your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Policy.

For purposes of illustration only, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse The information that they collect from the Site.

Therefore, although We use industry-standard practices to attempt to achieve the stated goals of Our privacy policies, as a matter of practicality We cannot and We do not promise, and You should not expect, that Your personally identifiable information or private communications will always remain private.

  1. Service Providers.
  2. External Providers. We may, for Your convenience, provide some of Your personally identifiable information to an external service provider.

However, before We disclose Your personally identifiable information to an external service provider, You will see what data is about to be sent and have the ability to approve the disclosure. To prevent Our disclosure of Your personally identifiable information to an external service provider, You can decline such disclosures or simply not use their services.

  1. Internal Providers. We may use internal service providers to facilitate Our services (e.g., discussion boards, surveys, etc). In such event, We may provide some of Your personally identifiable information directly to them, and such internal service providers may collect information directly from You (such as if We ask an internal service provider to survey Us and that provider asks You for information while conducting the survey).

If We provide any of Your information to an internal service provider, such internal service provider’s use of such information shall be restricted by confidentiality agreements.

If You provide additional information to an internal service provider directly, then their use of Your information will be governed by their applicable privacy policy. Personally identifiable information posted by a user to a public section of the Site is not governed by this Policy and We shall not be responsible for any release of such information.

Furthermore, We are not responsible for the removal of such personally identifiable information from any such public section of the Site.

  1. Other Entities.

We may share much of Our data, including personally identifiable information about You, with Our subsidiaries, business partners, and Our credit card/debit card processor.

To the extent that these entities have access to Your information, they will treat it at least as protectively as they treat information they obtain from their other users.

  1. Advertisers.

If We collect from the data We receive personally identifiable information, such information will be disclosed to advertisers and other third parties for other marketing and promotional purposes only in a manner which does not personally identify that information (such as disclosing information in the aggregate, by reference to averages or trends, or by reference to a “user” without providing the personally identifying information for that user).

We will not disclose to these entities any information that could be used to identify You personally (for example, Your name, email address, password, credit card number, and bank account number).

  1. Security.

Even though We utilize various security techniques to protect data from unauthorized access by users inside and outside the company, “perfect security” does not exist on the Internet.

Please note that e-mail and internet traffic are not secure.


  1. Spam.

We do not condone “spam” or unsolicited junk e-mail.

We are not responsible for this unfortunate activity, and cannot stop it from occurring when it originates from outside the Site.

We will take reasonable action against any person who uses Our email products as the launching pad for spam.

  1. Editing Account Information.

We will provide You with the ability to access and edit the information that You have provided to Us.

We may retain in Our files information You have requested to remove from internet access, and may use such information in some circumstances, such as to resolve disputes, troubleshoot problems, and enforce Our TOS.

Further, such prior information is never completely removed from Our databases due to technical and legal constraints, including stored “backup” systems.

Therefore, You should not expect that all of Your personally identifiable information will be completely removed from Our databases in response to Your requests.

  1. Change of Privacy Policy.

We reserve the right to change this Policy from time to time.

If We make any changes to this Policy, We will post those changes here so that You will always know what information We gather, how We might use that information and whether We will disclose it to anyone.

In addition, We may communicate with You through email on the use of the Site, Your account and other matters.

  1. Use of Site.

Use of the Site constitutes acceptance of this Policy as it is now written and as it may be modified from time to time and appears on the Site.

You specifically agree to check back on the Site from time to time to ensure that You are familiar with this Policy as it may exist from time to time but also agree that You are bound by such Policy as the same may exist on these pages, whether or not You have viewed them in their then-current form.